Cancellations, rescheduling and no-shows….
Please note our cancellation/rescheduling and refund policy below, which is in line with the industry practice and commercial viability. We are a small business, and no-shows or late cancellations/rescheduling hugely affect us. We therefore thank you for your kind consideration.
Your appointment is important…
We know that sometimes life gets in the way and changes are necessary. Clients are required to cancel or reschedule appointments at least 24 hours in advance. Where less than 24 hours’ notice is given, we may charge a cancellation fee of up to 50% of the reserved service amount. Where you do not attend without notice (no-show), we may charge a fee of up to 100% of the reserved service amount. Any fee charged will be a reasonable contribution towards the loss we incur as a result of the reserved appointment time, taking account of whether we are able to fill the appointment.
Deposits…
Where a deposit or advance payment has been made, we may retain or apply it towards any cancellation, late arrival or non-attendance charge that is properly due under these Terms. Where the amount paid exceeds the reasonable charge due, we will refund the balance. Where the amount paid is less than the reasonable charge due, we may request payment of the outstanding balance. Please contact the salon by telephone on 02074024442, or if cancelling/rescheduling outside of our normal salon hours on WhatsApp +447342824544 . A cancellation is only effective when acknowledged by the Salon.
Remembering your appointment….
Whilst we do our best to send electronic notifications, please remember that it is your responsibility to remember appointment dates and times.
Arrival time…
Please try to arrive at your appointment at least 5 minutes prior to your scheduled appointment time so you can settle in and we can keep the day running smoothly for
everyone. If you are more than 20 minutes late, we will always try to help where we can. Depending on the time available, we may need to shorten, move or cancel your appointment. If we cancel the appointment in these circumstances, the cancellation and non-attendance charges above may apply.
If the salon cancels:
In the event that the salon needs to cancel your booking we will give reasonable notice where practicable. This may not be possible if the circumstances are out of the Salon’s control, such as staff illness, power failure, loss of water supply or safety issues. If the Salon needs to cancel, we will discuss the following options with you:
• Offering a new appointment at a convenient time
• Moving the booking to another stylist with youragreement
• Refunding any deposit or advance payment you have made for the cancelled appointment
Health, hair condition and disclosure…
We will provide the Services with reasonable care and skill. Your hair health matters to us. For some services, especially colour or chemical services, you may have a consultation andgiven a declaration/waiver form to complete before a service begins. Please refer to terms in the declaration/waiver form and agree to be bound by the terms contained in the declaration.
You should disclose to us, at the time of Booking or before the Service begins, all information relevant to the safe and effective provision of the Services, including any allergy, sensitivity, scalp or skin condition, medical condition, pregnancy, and any previous colour, chemical or heat treatment of your hair. Nothing in these terms excludes or limits liability where it would be unlawful to do so. Subject to this, we are not responsible for an adverse reaction, damage or unsatisfactory result to the extent it is caused by information you did not disclose, or by a pre-existing condition.
We are a dog friendly salon…
Well-behaved dogs are welcome in our Salon. We ask that dogs are kept under control at all times, and you remain responsible for any damage or injury they may cause. This does not affect the rights of disabled customers who are accompanied by an assistance dog.
Salon conduct…
We want everyone to enjoy their salon experience and our team’s wellbeing matters to us. We reserve the right to pause or end a Service, and to ask a client to leave, where a clientbehaves in a way that is abusive, threatening, discriminatory or unsafe towards our staff or other clients. In those circumstances we may charge for services already providedand recover a reasonable amount for loss directly caused by the early termination. Any refund due will be assessed fairly in light of the circumstances.
Please keep your personal belongings with you during your visit. We cannot accept responsibility for the loss of, or damage to, personal property left at the Salon.
You must be at least 18 years of age to make a Booking. Bookings for persons under 18 years of age should be made by a parent or guardian. The Salon also requires that a parent or guardian attend the appointment and complete the consultation/consent/waiver form.
By making a Booking or purchase you agree to be bound by the Terms above. If you do not agree to these Terms, you must not make a Booking or purchase. Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015 or any other applicable law.
We may revise these Terms from time to time. The Terms applicable to a Booking are those published on the Website at the time the Booking is made.
Contact: Hair on Kendal
Telephone: 0207 402 4442
WhatsApp outside opening hours: +44 7342 824 544
Hair on Kendal, 22 Kendal St, London, W2 2AW